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Prevent. Predict. Relax.

Drawing on data sourced from our growing global portfolio of connected elevators and escalators, MAX Smart Maintenance Hub learns more every day, providing actionable insights, so emerging issues can be addressed with pinpoint accuracy, often ahead of time.

With MAX, the future is today

Predictive maintenance works by combining the power of cloud computing, big data and machine learning. MAX monitors all connected units in real-time. A 24/7 digital partner, it continuously collects data on your elevator’s performance, components and systems, which it sends to the cloud. There, MAX uses algorithms to determine when your equipment will require maintenance from our technicians, effectively solving breakdowns before they happen.

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MAX可更快修复故障

自动检测、诊断和即时维修安排意味着我们可以更快地修复故障。预测性维保服务可以延长设备正常运行时间，从而提高了设备可用性。

更长运行时间，更小运营压力

在蒂升电梯，我们正在重塑电梯和自动扶梯的服务方式。

通过持续监控，我们的MAX可在故障出现后第一时间发现问题，并向您和公司客户关怀中心发出通知。如有需要，我们会主动派遣技术人员。技术人员会携带所有必要工具、部件和修复信息抵达现场，快速解决问题并恢复设备使用。

在80%的情况下，我们甚至可在您发现故障前抵达现场！

由于该设备配有自动检测功能，我们的统计数据会显示客户关怀中心已收到警报，且技术人员通常能在您知晓设备无法正常工作前抵达现场。[来源：MAX在美国的案例研究，2019年]

检测到故障

出现问题后，相关数据会被发送至MAX云端，并向您和公司客户关怀中心发送通知。

远程诊断

云端大数据分析及故障诊断

快速干预与修复

自动派遣技术人员（如有需要），为其提供详细故障信息，并针对需要携带的备件提出建议。抵达现场后，技术人员可在平板电脑上的虚拟专家的帮助下进行修复。

修复通知

问题解决后会向您发送通知，告知故障已解决。

MAX Digital Service Packages

24/7 service data

24/7 global access to equipment and service data

Real-time

Real-time actionable maintenance insights

Technical support

Technical support is always ready

Less technical visits

No wasted technician visits

There is a MAX solution for every customer need

Whether you are a property manager or a building owner, you will experience peace of mind by gaining access to real-time elevator data, performance statistics and notifications. If an elevator shuts down, you will often know about it before tenants. It’s all about the data. Choose the monthly package that works best for you:

Open Brochure

Be empowered: you know what is happening.

Review. Respond. Around the clock.

Now you can access all relevant information from any MAX-equipped unit via our Customer Portal. It's your gateway to seeing what's going on across your entire portfolio - anytime, anywhere. And once you have critical insights, they are easy to address at the touch of a button, ensuring help is at hand - often before issues arise. A problem detected, is a problem prevented.

Get smarter about maintenance here

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AGILE

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