China
Your job made easier.
Get real-time up-to-date information on your equipment and easily follow-up on your equipment maintenance.
Understand your equipment.
Performance monitoring, breakdown reviews and much more data to understand in details the assets you manage.
Anytime, anywhere.
All your unit and service information is accessible 24/7 on all your devices.
Recieve equipment and service notifications.
When we are informed of a breakdown, are on our way to provide service or when repairs are done, we let you know immediately by email, on your portal or through a push notification.
Real-time service tracking.
When there is a problem, you need to know what the real-time status is. Through our portal, you know if there is a ticket open on a unit, and if our technician is on the way, making it easy to answer your tenant’s questions.
Review and generate reports.
All our service activity is recorded, and you can create a report to track our activity on specific units and download this report to share with building owners and tenants.
Communicate with us seamlessly.
Contact-us directly through the portal, to give us feedback, request a service or just ask a question.
Review performance and breakdown data.
Review how we provide service, how many repairs we have done and the main breakdown causes for each of your units.
What is the availability of your equipment? How quickly do we respond to your calls? The KPIs that you are expected to follow are accessible directly on your dashboard.
Each time we come to your building, we record our activity and produce a service docket immediately accessible in your portal.
Understand your units health.
Review the main causes of breakdowns for your unit to understand what parts might need repairs.
You can create activity reports for each unit or a group of units, and identify which unit needs more attention than others.
With MAX, analyze the real use of your units.
With MAX, your unit is connected to the cloud and collects real-usage and machine data. We collect data including door movements, trips, power-ups, car calls and more, and make this data available directly to you so you can understand better how each unit works.
Analyze and understand traffic patterns, what time of the day is the busiest and what units are the most used.. You can use this data to improve your capital planning and building operation.
With our MAX data and statistics section, you generate a range of reports to evaluate your equipment performance, reliability and usage.
Centralize your entire portfolio.
All your units are available in the same account, even if they are on a different contract or from different buildings.
Available on all devices.
The responsive UI adapts to computers and tablets, and a dedicated mobile phone app delivers the information you need right where you need it.
Notifications where you need them.
Configure email, pop-up or push mobile notifications for the events and units you would like to follow.
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